* Paying with PayPal
* All product prices include tax - Free Worldwide Shipping
* Delivery within 3-5 days/30-days return or replacement
* Autel USA has NO responsibility to serve any Autel products sold on Website.
* Any questions or technical support Please contact us ↓↓↓
Whatsapp: +(86) 177 1898 9036
Our paypal account is firstname.lastname@example.org
Why Paying with PayPal?
- Payment is traceable. You can trace the status of your payment using your PayPal account.
- Payment does not require you to use your credit card online (you can transfer directly from your bank account).
- PayPal will protect your personal details if you choose to pay by credit card.
How to pay by PayPal?
- Once you have your cart ready to go, you can head over to the checkout page to continue with your purchase. You will be asked to fill in your shipping/invoice details.
- We accept all major credit cards through Paypal. PayPal accepts Visa, Mastercard, American Express, Discover.
- If you run into any problems during this procedure, send us an e-mail to email@example.com and we will get back to you as quickly as possible.
⏰Handling time>> Ship within 8-24 hours after payment.
😊Returns>> Fast refund for any dissatisfaction within 30 days, 100% money-back guarantee.
🚚Shipping>>Shipping Time: 3-7 Days
🏆After Sales Service >>1-5 Years Warranty(Products Description), Support Trade-in For New Within 1 Year
Where is my order shipped from & Where can you ship to?
We can deliver to most countries in the world. Your order will be delivered from the warehouse closest to your address using that country's postal service or a premium courier service like DHL, FedEx, UPS, DPD, or Royal Mail. Please check our warehouse locations below to estimate where is your order shipped from.
Your Address >>> Shipping Location >>> Delivery Estimated
United States/ Canada >>> CA, US >>> NJ, US >>> 3-5 Days
Europe >>> Germany >>> 5-7 Days
United Kingdom >>> Leicestershire, UK >>> 5-7 Days
Australia >>> Sydney, AU >>> 7- 10 Days
Other Countries >>> HongKong >>> 7-15 Days
What is the shipping cost?
- Free Worldwide Shipping
Shipment processing time
All orders are processed within 12 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Who is responsible for paying duties for international shipments?
- For international order. If the items don't ship from your local warehouse in your country/ region, you will be responsible for the import duty, but please don't worry, We will decrease the declared value to reduce your import tax.
For more details of the Import Tax, please visit Import Duty
Returns, Refunds, and Exchanges
We provide a 30-Day Returns Service after delivery, If you are not satisfied with the item you bought or change your mind, please contact us for a return shipping address and ship all the items back to us for a refund in their original package.
For more details of the return policy, please visit our Return Policy
Can I return my product?
We accept return within 30 days from the receipt of your order to return goods you bought from us ( Except Autel Software Update Service).
Please email firstname.lastname@example.org to contact us and we will provide you a return address or shipping label. And you need to ship the item back to the address we sent for a refund.
Please do not ship items back without any request. Otherwise, we can not handle your return and it will be destroyed. Then the refund will be not issued.
Who pays for the shipping?
If the item is being returned for a quality reason, like it is damaged, faulty and not working, or you receive a wrong item, please contact us and we will cover the cost of shipping. If possible, we would like to see pictures of the damage, video for not working.
However, If you are not satisfied with the item you bought or change your mind, you can get a full refund or exchange it for another item you want. But the buyer needs to be responsible for the return shipping fee.
When should I send the product back?
You should send it back within 30 days of your return request.
Please put the product with all of its accessories, free gifts and manuals back into its original box. Once package was picked up by post office, please get back to provide us the tracking number. (VERY IMPORTANT!)
How and when will I get my money back?
Once we receive the products and our staff check all is fine, you will get a confirmation by email. Then your money will be paid back within 3 business days in the same way you made the purchase.
As our staff need to handle tons of parcels, we recommend you can keep an eye on your return and remind us to check your case in time.
If we are on holidays, please allow us process your refund as soon as we get back to work.
How to cancel my order?
Please contact us within 12 hours to cancel your order before it has been shipped.
If your order has not been dispatched, we will cancel the order and make a refund.
If the item is on its way to you, you have to follow our return policy and send it back to us then we make a refund.